Frequently Asked Questions (FAQs)

How are the tickets priced and do they differ from their face value?

Often times, yes. Ultimately, supply and demand dictate successful sale prices and can be more or less than face value. Our sellers determine the price of the tickets. In most cases, where there is high demand and short supply the tickets will sell at more than the face value. However, if the tickets are for an event during an off season or as the event date approaches there are still several tickets available, ticket sellers will often times lower their prices in attempt to recoup some of their costs.

How are my tickets shipped?

All delivery options are based upon the date the tickets ship, not the date you placed the order. If you choose FedEx as your delivery option, we'll send you an email, with a tracking number, when your order is ready to ship. Tickets will be delivered to the billing address you provide and must match the billing address of the credit card you provide us. Most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs. Express delivery service is also available. All credit cards are charged upon confirmation/finalization. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location that matches your credit cards billing address. Your expected ticket arrival date is based on the actual date we ship the order.

Are prices, shipping costs and/or seat quantity negotiable?

Ticket prices including shipping and/or local pickup costs and seat quantity are in real time. They cannot be negotiated.

How do I know that the tickets listed on TicketCenter.com are authentic?

We go to great lengths to make sure that the products we sell are authentic and the services we offer are beyond reproach. With the largest inventory of licensed brokers, you can shop our site with confidence knowing that all tickets listed on TicketCenter are 100% authentic. Please take time to read our Buyer's Guarantee.

What if my tickets are lost or stolen?

Please be sure to safeguard all tickets and handle them as you would handle cash. Lost or stolen tickets cannot be replaced under any circumstances.

Can I cancel for any reason after I place an order?

No. All orders are considered final once a client hits the "buy" button to place his or her order. At that point, there are no cancellations or exchanges allowed. No refunds will be issued unless the show is completely cancelled and not rescheduled.

Will my seats be together?

Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted by the seller under "Notes." Please review the ticket notes before making your final selection. The term piggy back refers to the same seats numbers but they are in two consecutive rows.

Can I order over the phone?

Sure, call us at 888-730-7192 between 7 am and 1 am 7 days a week, we are happy to take your call.